Align Pilates® R8-Pro Pilates Reformer – White
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- Description
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- Return, Refund and Warranty Policy
The R8 Pro Pilates Reformer is named after its Retro (8 wheel) design, which emulates Joseph Pilates's original "classic Reformers" in various ways. Notable features include the carriage and foot bar distances, dimensions, and spring bar positions, as well as the height of the foot bar and Reformer itself.
Additionally, the R8 Pro utilizes height-adjustable rope risers and silent ropes instead of traditional leather straps, while maintaining a pulley position similar to that of a classic Reformer. Despite these traditional elements, the R8 Pro is a modern machine with 4 foot bar heights, including a flat position, and various rapid adjustment systems.
This Align Pilates R8 Pro Pilates Reformer is suitable for home workouts as well as studio use.
The R8 Pro features a patent-pending Rapid Change spring bar for quick and efficient spring bar changes.
56cm carriage width.
The shoulder rests are positioned off-center.
The Pro Rope adjustment system is located within the shoulder rest frame.
The head rest has 3 different positions.
This product features a complete silent system, featuring the patented silent pulleys.
Offers adjustable Rope Risers with 9 height options, including Leg Extensions.
A professional-looking frame made of sleek black stainless steel.
Carriage has a travel range of 97.5cm.
The 8 wheel carriage ensures a noiseless and low-maintenance experience.
Equipped with 4 music wire springs plated in nickel and available in 3 different strengths. The machine also has room for a 5th spring to further adjust resistance levels.
Adjustable foot bar with five lockable positions.
Includes feet that can be adjusted in height.
Dimensions for the Align Pilates R8 Pro Pilates Reformer:
239.5cm (L) x 66cm (W) x 26cm (H)
Weight: 130 lbs (59kg)
Delivery & Product Inspection
✔ Inspection Required: Upon receiving your order, please inspect your equipment thoroughly to ensure it meets your expectations.
✔ Reporting Issues: Any concerns, damages, or issues must be reported within 3 working days of receiving your order.
Return Eligibility
✔ Faulty or Damaged Products: Products that are faulty or damaged (not due to misuse) are eligible for returns.
✔ Change of Mind: Due to the size and nature of Pilates equipment, returns for change of mind are not accepted.
✔ Unused & Original Packaging: If the product remains unused and in its original packaging, returns are allowed at the customer’s expense within 7 days of receipt.
✔ Return Request Deadline: You must contact us within 3 working days of receiving your order to be eligible for a return.
Faulty or Damaged Orders
✔ Report Issues: If your order arrives faulty or damaged, provide images and details within 3 working days.
✔ Resolution Process:
- We will inspect the issue at our head office and determine the best resolution.
- In most cases, we will ship necessary replacement parts to resolve the issue.
- If replacement parts cannot resolve the issue, we will provide instructions for an appropriate resolution.
Return & Refund Process
✔ Inspection & Approval: Refunds are processed after receiving and inspecting the returned product.
✔ Refund Timeline: Once approved, refunds will be issued within 14 working days.
Limited Lifetime Warranty
✔ Original Owner Coverage: Warranty applies only to the original owner with proof of purchase.
✔ Usage Limit: Covers light commercial use up to 27.5 hours per week.
✔ Covered Repairs: Align-Pilates will repair or replace defective mechanical parts due to material or workmanship issues.
✔ Exclusions: Warranty does not cover normal wear and tear, misuse, unauthorized repairs, scratches, or upholstery damage.
✔ Return Requirement: Some warranty claims may require product inspection before replacement is issued.
✔ Shipping Costs: Warranty does not cover shipping, customs clearance, or installation fees for replacement parts.
✔ Warranty Voided If:
- Springs are not replaced as specified.
- Equipment is used outside of recognized Pilates exercises.
- Maintenance, safety, and usage instructions are not followed.
Warranty Coverage Periods
✔ Metal & Aluminum Frames – 10 years
✔ Wooden Frames, Gear & Foot Bar Mechanisms – 5 years (Must not be placed near radiators or air conditioning.)
✔ Non-Wear & Tear Components – 2 years
✔ Ropes, Straps, Handles, Clips, Fuzzies, Wheels, Foot Straps, Rotational Disks & Powder Coating – 1 year
✔ Springs – 2 years or 3,000 hours (Replace after 3,000 hours or earlier if damaged.)
✔ Upholstery – 90 days (Covers normal wear; excludes cuts, burns, stains, or misuse.)
Warranty Return Procedure
✔ Pre-Approval Required: Contact Align-Pilates or an authorized distributor for a return authorization number before sending any items.
✔ Customer Responsibility:
- Covers return shipping costs for warranty claims.
- Liable for any loss or damage during return shipping.
- If Align-Pilates declines the warranty claim, the customer is responsible for return freight.
✔ Unauthorized Returns: Items without a pre-approved authorization number will not be accepted.
Limitations of Liability
✔ No Other Warranties: Align-Pilates provides this exclusive warranty, replacing all other warranties (express or implied).
✔ No Liability for Damages: Align-Pilates and its distributors are not liable for incidental, consequential, or punitive damages.
For any questions, please contact support@wellnessreformer.com or call +1 (786) 931-5205.