Pilates Tower

Orders process in 1–2 business days. Large equipment may need 10–20 business days to leave the warehouse.

Once shipped, U.S. transit is 5–12 business days. Tracking is emailed when available; if you don’t have it after 14 business days, contact support@wellnessreformer.com

We ship to the 48 contiguous U.S. states. Large items ship curbside via freight with scheduled appointment. White-glove/assembly available on request (additional fee).

You can cancel within 24 hours of purchase. Address changes: contact us ASAP; once processed or shipped, changes may not be possible.

Brand-dependent. Most small accessories: 30 days, unused, original packaging; return shipping and 20–30% restocking may apply. Large equipment is often final sale once shipped. If unsure, ask before buying.

Report within 48 hours with photos (product, packaging, shipping label). We’ll coordinate repair/replacement/refund with the supplier.

All warranties are provided by the individual manufacturer or brand.
Warranty coverage and duration vary by product — you can find details on our Brand-by-Brand Warranty Policy.

We’ll assist you in coordinating any warranty claims directly with the brand to ensure quick resolution.