Brand by Brand Refund, Return and Warranty Policy

Elina Pilates

Warranty Policy

Elina Pilates provides a warranty ensuring all new equipment is free of manufacturing defects in workmanship and materials, subject to the following terms:

The warranty starts from the invoice date of the original purchase.
Repairs or replacements under warranty are covered for the remainder of the original warranty period.
Warranty applies only to the original purchaser with proof of purchase.
Claims must be made within the specified warranty period.
Warranty remains valid if necessary upgrades required by Elina Pilates are made.

Warranty Limitations

The warranty becomes void if:

Equipment is misused, improperly maintained, stored outdoors, or exposed to unsuitable environments.
At Home Reformers are used in commercial settings.
Safety, maintenance, and usage guidelines are not followed.
Equipment is subject to modifications not authorized by Elina Pilates.
Springs on spring-loaded equipment are not replaced every two years.
Warranty does not cover damages to the finish, shipping fees, customs clearance, or installation costs.

Warranty Coverage for Equipment

Commercial & At-Home Reformers – Lifetime Warranty on aluminum rails, frame components, and Footbar mechanisms (excluding Comfort Footbar).
Steel or Wood Combo Chair – Lifetime Warranty on metal frame, 2-Year Warranty on components, 90-Day Warranty on upholstery.
Ladder Barrel – Lifetime Warranty on frame, 2-Year Warranty on components, 90-Day Warranty on upholstery.
Wood or Aluminum Tower – Lifetime Warranty on frame, 2-Year Warranty on components, 1-Year Warranty on straps and spring clips.
Wall Board & Wall Unit – 2-Year Warranty on components, 1-Year Warranty on straps and spring clips.
Spine Corrector & Accessories – 2-Year Warranty on components, 90-Day Warranty on upholstery.
Fabric & Upholstery – 90-Day Warranty (excludes cuts, burns, stains, pet damage, and misuse).

For maintenance, contact usa@elinapilates.com.

Return & Refund Policy

Returns accepted within 14 days from receipt of the product.
Only items purchased directly from Elina Pilates can be returned. Third-party purchases must be handled through the seller.
Products must be unused, in original packaging, with all accessories, instructions, and proof of purchase.
Returns must be approved first by contacting usa@elinapilates.com.
Once approved, an RMA (Return Merchandise Authorization) number will be issued and must be clearly visible on the package.

Return Conditions

Returns must be received within 10 days of approval.
Customer covers return shipping costs and is responsible for any damage or loss during transit.
Cash-on-delivery (COD) returns will be rejected.

Non-Refundable Items

Custom-made products (special upholstery, configured equipment).
Large equipment (Reformers, Cadillacs, Chairs, Barrels, Towers, etc.).
Accessories, spare parts, special shipments, and reservation fees.

Warranty Return Procedure

Contact usa@elinapilates.com to initiate a warranty claim.
If approved, a return will be processed based on warranty terms.
If an item is not covered by warranty, the customer is responsible for return shipping.
Damaged items must be reported within 24-48 hours of delivery with proof of damage.
If a defective product qualifies for replacement, it must be sent for inspection before a replacement is shipped.
If the wrong item was sent, Elina Pilates covers the return shipping.

Once approved, refunds are immediately processed after inspection.

Shipping & Delivery

✔ Processing & Delivery Time: Orders typically ship within 7 to 14 business days, depending on stock availability.
✔ Shipping Restrictions: We ship within the continental U.S. only (excludes Alaska, Hawaii, and Puerto Rico).
✔ Freight Shipments: Large equipment is shipped via ground freight carrier, packed in a cardboard box and secured to a wooden skid.
✔ Curbside Delivery: Includes liftgate service; you are responsible for unpacking, installation, and disposal of packaging materials.

Inspection & Reporting Damages

✅ Upon Delivery: Inspect your order before signing the waybill. Note any visible damage to the outer box/skid on the carrier’s waybill.
✅ Authorized Signer: If someone else is signing for the package, they must be 18+ years old and aware of this inspection requirement.
🚫 Unreported Damage: We are not responsible for damages that are not reported at the time of delivery.
✅ Product Issues: Report any damage, missing, or incorrect items within 48 hours of delivery.

Returns & Refunds

✔ Return Shipping Costs: Customers are responsible for all return shipping fees.
✔ Restocking Fee: Returns may be subject to a restocking fee, depending on the product.
✔ Product Condition: Items must be unused, unopened, and in original packaging to qualify for a return.

Warranty

✔ Manufacturer Warranty: Warranty policies vary by product—please check individual product pages for details.
✔ Freight Damage vs. Warranty Claims: Freight damage must be reported within 48 hours—this is separate from warranty claims, which cover defects over time.

Additional Charges & Responsibilities

⚠ Missed Delivery: If you miss your scheduled delivery, redelivery fees will apply.
⚠ Special Delivery Conditions: Additional fees apply for stairs, narrow passageways, storage delays, and after-hours/weekend deliveries.
⚠ Assembly Note: Delivery personnel are not licensed Pilates technicians and cannot assemble your equipment.

Basi Systems

Returns & Refunds

Returns are only accepted for products purchased directly from Bodynetworx.
Defective equipment will be repaired or replaced according to the product warranty.
Returns must be pre-approved by Bodynetworx and require a Return Authorization (RA) number.
To request an RA number, contact +1(561) 769-5595 or email shop@basisystems.com within 30 days of shipment.
Items must be returned within 30 days of receiving the RA number.
Products must be in new-like condition, re-packed in original packaging, and include a copy of the original invoice.
Non-returnable items include:
- Custom products (custom upholstery, size, or configuration).
- Equipment such as Reformers, Cadillacs, Towers, Chairs, Barrels, and other Pilates apparatus.
- Non-equipment items like springs and mat conversions.
Returns without prior authorization or an RA number will not be processed.
A 20% restocking fee applies to returned items.
Shipping costs are non-refundable, and customers are responsible for return shipping.
For protection, it is advised to insure return shipments and use a carrier with proof of delivery.

Shipping Policy

Equipment is shipped in recyclable honeycomb cardboard containers for safe transit.
Standard curbside delivery (2-4 weeks) is included.
White-glove or inside delivery requires a special quote—contact Wellness Reformer for details.

Limited Warranty

Coverage: BASI Systems products are warranted to be free from material and workmanship defects during the warranty period.
Warranty solutions: Defective parts will be repaired, replaced, or refunded at Bodynetworx’s discretion.
Conditions for warranty claims:
- Product must have been used for its intended purpose and maintained properly.
- Damage caused by misuse, unauthorized repairs, or exposure to harsh elements is not covered.
- Proof of purchase required; warranty is non-transferable.
- Shipping damage or missing parts must be reported within 5 business days of delivery and noted on the Proof of Delivery document.

Warranty Periods

10 Years – Main wooden frames and structural components.
2 Years – Steel & aluminum profiles, F2 systems, springs, plastic components, fasteners.
1 Year – Elastomer-coated parts (e.g., footbar, pedals, stoppers, handles, wheels).
90 Days – Pilates mats, upholstered parts, and fabric accessories.

Exclusions from Warranty

Damage from misuse, unauthorized modifications, transport issues, or lack of maintenance.
Use for purposes outside of Pilates exercises.
Failure to replace springs every 2 years or after 3,000 hours of use.
Exposure to sunlight or heat that damages equipment.

Limitation of Liability

Bodynetworx is not liable for any incidental or consequential damages beyond the scope of the warranty.

Contact Information

📧 Email: info@basisystems.com
📞 Phone: +1(561) 769-5595

PENT. Fitness

Return, Refund & Warranty Policy

PENT. Fitness provides a 24-month warranty from the date of sale and acceptance.
Covers defects in workmanship and materials but excludes damages caused by misuse, improper installation, or external factors.
Warranty claims must be submitted in writing or via email at info@pentfitness.com with:
- Product name & date of purchase
- Description of the defect/damage
- High-resolution photos
- Expected compensation request
If approved, the product will be repaired or replaced within 6 weeks.
Repairs are free of charge within the warranty period and should not exceed 28 working days.
The warranty does not cover:
- Damage from improper use, storage, maintenance, or transportation
- Natural wear and tear, changes in wood appearance due to climate conditions
- Extreme environmental factors (moisture, acids, UV exposure)
- Unauthorized repairs, modifications, or tampering
Repairs are done at the Guarantor's Plant after product return.
If a defect is not covered, PENT. Fitness may charge for inspection costs.
Warranty does not cover reimbursement or lost profits due to defects.

Return Policy

30-day return policy from the date of receiving the item.
Items must be unused, in original packaging, and include proof of purchase.
Customers must request a return via info@pentfitness.com before sending items back.
Return shipping address:

PENT. Sp. z o.o.

Ul. Wędrowców 112, 43-300 Bielsko-Biała, Poland
Items returned without prior approval will not be accepted.

Damages & Issues

Inspect items upon arrival and report any defects, damages, or incorrect shipments immediately to info@pentfitness.com for resolution.

Exceptions / Non-Returnable Items

Non-returnable items include:
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items & gift cards

Exchanges

Customers must return the item first before purchasing a replacement.

European Union 14-Day Cooling-Off Period

EU customers can cancel or return orders within 14 days of receipt, no justification needed.
Returned items must be unused, in original packaging, and with proof of purchase.

Non-EU Customer Protection

Non-EU customers can request a refund within 14 days of receipt.
Customers are responsible for return shipping costs.

Refund Process

Refunds are processed within 10 business days upon receiving and inspecting the return.
If a refund is approved, it will be issued to the original payment method.
If not received within 15 business days, contact info@pentfitness.com.

Align Pilates

Returns, Refunds & Warranty Policy

Delivery & Product Inspection

✔ Inspection Required: Upon receiving your order, please inspect your equipment thoroughly to ensure it meets your expectations.
✔ Reporting Issues: Any concerns, damages, or issues must be reported within 3 working days of receiving your order.

Return Eligibility

✔ Faulty or Damaged Products: Products that are faulty or damaged (not due to misuse) are eligible for returns.
✔ Change of Mind: Due to the size and nature of Pilates equipment, returns for change of mind are not accepted.
✔ Unused & Original Packaging: If the product remains unused and in its original packaging, returns are allowed at the customer’s expense within 7 days of receipt.
✔ Return Request Deadline: You must contact us within 3 working days of receiving your order to be eligible for a return.

Faulty or Damaged Orders

✔ Report Issues: If your order arrives faulty or damaged, provide images and details within 3 working days.
✔ Resolution Process:

We will inspect the issue at our head office and determine the best resolution.
In most cases, we will ship necessary replacement parts to resolve the issue.
If replacement parts cannot resolve the issue, we will provide instructions for an appropriate resolution.

Return & Refund Process

✔ Inspection & Approval: Refunds are processed after receiving and inspecting the returned product.
✔ Refund Timeline: Once approved, refunds will be issued within 14 working days.

Limited Lifetime Warranty

✔ Original Owner Coverage: Warranty applies only to the original owner with proof of purchase.
✔ Usage Limit: Covers light commercial use up to 27.5 hours per week.
✔ Covered Repairs: Align-Pilates will repair or replace defective mechanical parts due to material or workmanship issues.
✔ Exclusions: Warranty does not cover normal wear and tear, misuse, unauthorized repairs, scratches, or upholstery damage.
✔ Return Requirement: Some warranty claims may require product inspection before replacement is issued.
✔ Shipping Costs: Warranty does not cover shipping, customs clearance, or installation fees for replacement parts.
✔ Warranty Voided If:

Springs are not replaced as specified.
Equipment is used outside of recognized Pilates exercises.
Maintenance, safety, and usage instructions are not followed.

Warranty Coverage Periods

✔ Metal & Aluminum Frames – 10 years
✔ Wooden Frames, Gear & Foot Bar Mechanisms – 5 years (Must not be placed near radiators or air conditioning.)
✔ Non-Wear & Tear Components – 2 years
✔ Ropes, Straps, Handles, Clips, Fuzzies, Wheels, Foot Straps, Rotational Disks & Powder Coating – 1 year
✔ Springs – 2 years or 3,000 hours (Replace after 3,000 hours or earlier if damaged.)
✔ Upholstery – 90 days (Covers normal wear; excludes cuts, burns, stains, or misuse.)

Warranty Return Procedure

✔ Pre-Approval Required: Contact Align-Pilates or an authorized distributor for a return authorization number before sending any items.
✔ Customer Responsibility:

Covers return shipping costs for warranty claims.
Liable for any loss or damage during return shipping.
If Align-Pilates declines the warranty claim, the customer is responsible for return freight.

✔ Unauthorized Returns: Items without a pre-approved authorization number will not be accepted.

Limitations of Liability

✔ No Other Warranties: Align-Pilates provides this exclusive warranty, replacing all other warranties (express or implied).
✔ No Liability for Damages: Align-Pilates and its distributors are not liable for incidental, consequential, or punitive damages.

For any questions, please contact support@wellnessreformer.com or call +1 (786) 931-5205.