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Brand by Brand Refund, Return and Warranty Policy

Elina Pilates

Warranty Policy

  • Lifetime Warranty on aluminum rails, frame components, and Footbar mechanisms (excluding Comfort Footbar).

  • Steel/Wood Combo Chair: Lifetime on frame, 2 years on components, 90 days on upholstery.

  • Ladder Barrel: Lifetime on frame, 2 years on components, 90 days on upholstery.

  • Wood/Aluminum Tower: Lifetime on frame, 2 years on components, 1 year on straps & spring clips.

  • Wall Board/Wall Unit: 2 years on components, 1 year on straps & spring clips.

  • Spine Corrector & Accessories: 2 years on components, 90 days on upholstery.

  • Fabric & Upholstery: 90 days (excludes cuts, burns, stains, pet damage, misuse).

  • Warranty valid only for original purchaser with proof of purchase.

Return & Refund Policy

  • Returns accepted within 14 days of delivery.

  • Items must be unused, in original packaging, with proof of purchase.

  • Must obtain approval and RMA before returning.

  • Buyer covers return shipping.

  • Non-returnable items: custom-made products, large equipment, accessories, spare parts.

Shipping Policy

  • Orders typically ship within 7–14 business days, depending on stock.

  • Shipping restricted to continental U.S. (excluding Alaska, Hawaii, Puerto Rico).

  • Large equipment shipped via freight carrier with curbside delivery (liftgate service included).

  • Buyer responsible for unpacking, installation, and packaging disposal.

  • Inspect shipment before signing; report damage within 48 hours.

BASI Systems

Warranty Policy

  • 10 Years: Wooden frames & structural components.

  • 2 Years: Steel & aluminum profiles, springs, F2 systems, plastic components, fasteners.

  • 1 Year: Elastomer-coated parts (footbars, pedals, handles, wheels).

  • 90 Days: Mats, upholstery, fabric accessories.

  • Warranty valid only for original purchaser; non-transferable.

Return & Refund Policy

  • Must request RA within 30 days of shipment.

  • Products must be new-like, in original packaging, with invoice.

  • Non-returnable: custom products, large equipment, springs.

  • 20% restocking fee applies.

  • Buyer covers return shipping.

Shipping Policy

  • Equipment shipped in recyclable honeycomb cardboard containers.

  • Standard curbside delivery (2–4 weeks).

  • White-glove or inside delivery available upon request (special quote required).

  • Buyer responsible for installation.

PENT. Fitness

Warranty Policy

  • 24 months from date of sale.

  • Covers manufacturing defects; excludes misuse, improper installation, or environmental factors.

  • Repairs/replacements completed within 6 weeks.

  • Non-transferable, proof of purchase required.

Return & Refund Policy

  • 30-day return window.

  • Items must be unused, in original packaging, with proof of purchase.

  • Prior approval required.

  • Buyer covers return shipping to Poland HQ.

  • Non-returnable: custom products, hazardous materials, gift cards.

Shipping Policy

  • Ships from Poland.

  • Customers are responsible for all return freight and customs duties/taxes.

  • European Union customers: 14-day cooling-off period applies.

  • Non-EU customers: refund requests accepted within 14 days; buyer pays return shipping.

Align Pilates

Warranty Policy

  • 10 Years: Metal & aluminum frames.

  • 5 Years: Wooden frames, gear & footbar mechanisms.

  • 2 Years: Non-wear components.

  • 2 Years / 3,000 hours: Springs.

  • 1 Year: Ropes, straps, handles, clips, wheels, foot straps, powder coating.

  • 90 Days: Upholstery.

  • Warranty valid only for original purchaser; non-transferable.

Return & Refund Policy

  • Faulty/damaged items eligible for return.

  • No returns for change of mind.

  • Must contact within 3 working days of delivery.

  • Buyer covers return shipping.

Shipping Policy

  • Orders require inspection at delivery; any issues must be reported within 3 working days.

  • Buyer responsible for unpacking, installation, and disposal.

  • Shipping times vary based on stock and carrier availability.

The Core Collab

Warranty Policy

  • 10-year warranty on all reformers.

  • Covers defects under normal use.

  • Buyer must request repairs or service through official channel.

Return & Refund Policy

  • 21-day trial guarantee (“Eat Sleep Reform Repeat”).

  • Returns allowed even if product is used.

  • Buyer pays return shipping.

  • Must follow disassembly/packaging instructions.

  • Refunds processed after inspection.

Shipping Policy

  • Fast & Free Shipping included with all reformers.

  • Deliveries occur Monday–Friday, 8:30 AM–5:00 PM.

  • Global shipping/import delays may affect delivery times.

  • Delivery fee refundable if product is returned within trial period.

BenchK

Warranty Policy

  • 10 years on metal parts.

  • 2 years on other components.

  • Warranty excludes mechanical damage, misuse, improper installation.

  • Spare parts shipped within 1 business day if under warranty.

Return & Refund Policy

  • 30-day return window.

  • Only unopened, unused, unassembled items in original packaging accepted.

  • Buyer pays return shipping.

  • Prior email/phone contact required.

  • Refunds issued after inspection.

Shipping Policy

  • Free shipping to continental U.S. (excludes Alaska, Hawaii, protectorates).

  • Orders processed within 24 hours of payment.

  • Delivery time: 3–5 business days after shipping.

  • Tracking number provided.

Pilates ProWorks

Warranty Policy

  • 1-year limited warranty on metal frame parts of the machine.

  • Excludes: springs, handles, loops, cables, padding, upholstery, non-stick surfaces, normal wear & tear.

  • Warranty voided by misuse, unauthorized repairs, or modifications.

  • Claims must be submitted within 1 year via go@pilatesproworks.com, with photos/videos.

  • Buyer pays return shipping; company covers replacement shipping.

  • Delivery damage must be reported within 3 business days.

Return & Refund Policy

  • Returns accepted within 14 days of delivery.

  • Must email go@pilatesproworks.com for approval & RMA.

  • Buyer must ship back within 7 days after RMA issued.

  • Items must be in original condition & packaging.

  • Buyer covers return shipping & bears risk during transit.

  • Refund after inspection.

Shipping Policy

  • Returns (change of mind): Buyer pays return shipping.

  • Warranty claims: Buyer pays return freight; company covers replacement freight.

  • Delivery damage: If reported within 3 business days, company covers return or replacement shipping.

  • Returns without RMA or poor packaging may be refused.

Dynamic Saunas

Warranty Policy

  • Heating Elements & Electronics: Up to 5 years (some models lifetime).

  • Wood Structure: 1–2 years.

  • Warranty valid for original purchaser at original installation site.

  • Excludes misuse, outdoor placement, modifications, tampering with serial numbers.

  • Buyer pays shipping for warranty parts.

Return & Refund Policy

  • Orders can be cancelled within 24 hours.

  • Returns accepted within 30 days of delivery.

  • Requires RMA number.

  • Fees:

    • 20% restocking fee (for certain returns).

    • Outbound + inbound shipping (inbound = 120% of outbound).

    • Storage and routing fees if applicable.

  • No returns for used products.

Shipping Policy

  • Ships via freight carrier with curbside delivery only.

  • Buyer contacted 24–48 hours before delivery to schedule 4-hour window.

  • Units shipped on pallets; customer must arrange unloading help.

  • Typical dispatch: ~4 business days from California when in stock; delivery in 1–2 weeks.

  • Buyer must inspect on delivery; note damages or refuse if severe.

  • Extra charges apply for remote/difficult locations.

 

For any questions, please contact support@wellnessreformer.com or call +1 (786) 931-5205.