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Orders process in 1–2 business days. Large equipment may need 10–20 business days to leave the warehouse.

Once shipped, U.S. transit is 5–12 business days. Tracking is emailed when available; if you don’t have it after 14 business days, contact support@wellnessreformer.com

We ship to the 48 contiguous U.S. states. Large items ship curbside via freight with scheduled appointment. White-glove/assembly available on request (additional fee).

You can cancel within 24 hours of purchase. Address changes: contact us ASAP; once processed or shipped, changes may not be possible.

Brand-dependent. Most small accessories: 30 days, unused, original packaging; return shipping and 20–30% restocking may apply. Large equipment is often final sale once shipped. If unsure, ask before buying.

Report within 48 hours with photos (product, packaging, shipping label). We’ll coordinate repair/replacement/refund with the supplier.

All warranties are provided by the individual manufacturer or brand.
Warranty coverage and duration vary by product — you can find details on our Brand-by-Brand Warranty Policy.

We’ll assist you in coordinating any warranty claims directly with the brand to ensure quick resolution.