Align Pilates® Platform Extender M Series

Delivery & Product Inspection

✔ Inspection Required: Upon receiving your order, please inspect your equipment thoroughly to ensure it meets your expectations.
✔ Reporting Issues: Any concerns, damages, or issues must be reported within 3 working days of receiving your order.

Return Eligibility

✔ Faulty or Damaged Products: Products that are faulty or damaged (not due to misuse) are eligible for returns.
✔ Change of Mind: Due to the size and nature of Pilates equipment, returns for change of mind are not accepted.
✔ Unused & Original Packaging: If the product remains unused and in its original packaging, returns are allowed at the customer’s expense within 7 days of receipt.
✔ Return Request Deadline: You must contact us within 3 working days of receiving your order to be eligible for a return.

Faulty or Damaged Orders

✔ Report Issues: If your order arrives faulty or damaged, provide images and details within 3 working days.
✔ Resolution Process:

• We will inspect the issue at our head office and determine the best resolution.
• In most cases, we will ship necessary replacement parts to resolve the issue.
• If replacement parts cannot resolve the issue, we will provide instructions for an appropriate resolution.

Return & Refund Process

✔ Inspection & Approval: Refunds are processed after receiving and inspecting the returned product.
✔ Refund Timeline: Once approved, refunds will be issued within 14 working days.

Limited Lifetime Warranty

✔ Original Owner Coverage: Warranty applies only to the original owner with proof of purchase.
✔ Usage Limit: Covers light commercial use up to 27.5 hours per week.
✔ Covered Repairs: Align-Pilates will repair or replace defective mechanical parts due to material or workmanship issues.
✔ Exclusions: Warranty does not cover normal wear and tear, misuse, unauthorized repairs, scratches, or upholstery damage.
✔ Return Requirement: Some warranty claims may require product inspection before replacement is issued.
✔ Shipping Costs: Warranty does not cover shipping, customs clearance, or installation fees for replacement parts.
✔ Warranty Voided If:

• Springs are not replaced as specified.
• Equipment is used outside of recognized Pilates exercises.
• Maintenance, safety, and usage instructions are not followed.

Warranty Coverage Periods

✔ Metal & Aluminum Frames – 10 years
✔ Wooden Frames, Gear & Foot Bar Mechanisms – 5 years (Must not be placed near radiators or air conditioning.)
✔ Non-Wear & Tear Components – 2 years
✔ Ropes, Straps, Handles, Clips, Fuzzies, Wheels, Foot Straps, Rotational Disks & Powder Coating – 1 year
✔ Springs – 2 years or 3,000 hours (Replace after 3,000 hours or earlier if damaged.)
✔ Upholstery – 90 days (Covers normal wear; excludes cuts, burns, stains, or misuse.)

Warranty Return Procedure

✔ Pre-Approval Required: Contact Align-Pilates or an authorized distributor for a return authorization number before sending any items.
✔ Customer Responsibility:

• Covers return shipping costs for warranty claims.
• Liable for any loss or damage during return shipping.
• If Align-Pilates declines the warranty claim, the customer is responsible for return freight.
  ✔ Unauthorized Returns: Items without a pre-approved authorization number will not be accepted.

Limitations of Liability

✔ No Other Warranties: Align-Pilates provides this exclusive warranty, replacing all other warranties (express or implied).
✔ No Liability for Damages: Align-Pilates and its distributors are not liable for incidental, consequential, or punitive damages.

For any questions, please contact support@wellnessreformer.com or call +1 (786) 931-5205.