Shipping
Free curbside freight delivery within the continental US, liftgate included. Peak Pilates equipment ships by freight and typically arrives 5–7 business days after leaving the warehouse; smaller items ship by ground in 7–10. Inspect your shipment before signing and report any damage within 48 hours. Threshold and white-glove delivery can be quoted before ordering.
Returns
Peak Pilates accepts returns within 30 days with an RMA and a 20% restocking fee, but reformers, Cadillacs, chairs, and springs are not returnable, so confirm model, size, and configuration with us before you order. You can cancel free of charge any time before shipment.
Warranty
Coverage depends on the line: Studio wood equipment carries a lifetime frame warranty with 1 year on springs and 90 days on upholstery; PPS metal equipment is covered for 5 years on the frame and 2 on components; MVe, fit, and Casa lines carry 2 years on the frame and 1 on components. As an authorized dealer we manage every claim for you. Full terms in the brand-by-brand policy.
Questions?
Call (786) 786-4565, email support@wellnessreformer.com, or visit our Miami showroom before you decide.