Align Pilates® C8-Pro Pilates Reformer Noir
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- Return, Refund and Warranty Policy
Introducing the C8-Noir Pro Reformer, the latest Reformer by Align-Pilates for late 2024. This sleek, black-finished Reformer is an evolution of our best selling C8-Pro Pilates Reformer but been made purposefully for boutique Studios, clubs and fitness facilities that want to combine style and functionality.
Like the C8-Pro, the C8-Noir features the revolutionary Rapid Change spring bar system that allows for the quickest spring changes, making it ideal for fast-paced group classes. The C8-Noir also maintains the same beloved ride characteristics: an oversized foot bar, quick & accessible rope changes, and an 8 PU wheel carriage system for a quiet, low-maintenance experience.
The C8-Noir is not just about looks; it’s about delivering the same trusted performance of the C8-Pro with an added layer of luxury. The black finish not only enhances the visual appeal but also provides a practical, easy-to-maintain surface that resists fingerprint marks and or smudges. Whether you’re a Pilates professional, fitness enthusiast, or a busy Studio – the C8-Noir Pro Reformer offers an unmatched combination of style & quality.
The C8-Noir Pro is suitable for users 145cm – 193cm (4’10” – 6’4″), max. user weight: 150kg.
• Adjustable Silent Foot Strap with fluffy cover
• Integral standing platform
• Pair of Silent Double Loop Straps
• 5 nickel plated quality music wire springs in 3
different strengths: 2 x light, 2 x medium and 1 x strong
-The RC spring bar allows for one-handed, single-action changes, making it easy and efficient to use.
-The machine has a travel distance of 106.5cm, outperforming other reformers in its class. -The carriage bed measures 92cm (L) x 58cm (W) and offers a comfortable and spacious surface for exercises.
-The reformer has a stackable and space-saving design, and can be used with freestanding feet or extension legs.
-There are four footbar positions, including a flat option, for versatile workouts. -The headrest can be adjusted to three different positions, and the shoulder rest is removable and lockable with two width options.
-The rope adjustment system is improved and easily accessible by the headrest, with precise adjustments made possible by Pro Adjusters.
-Removable rope risers allow for 7 height positions when extension legs are used, and there are 5 nickel-plated quality music wire springs in 3 different strengths.
-The feet
- Dimensions: Reformer: 244cm (L) x 66cm (W) x 26cm (H)
- Weight: 66kg
- Colour: Black
Delivery & Product Inspection
✔ Inspection Required: Upon receiving your order, please inspect your equipment thoroughly to ensure it meets your expectations.
✔ Reporting Issues: Any concerns, damages, or issues must be reported within 3 working days of receiving your order.
Return Eligibility
✔ Faulty or Damaged Products: Products that are faulty or damaged (not due to misuse) are eligible for returns.
✔ Change of Mind: Due to the size and nature of Pilates equipment, returns for change of mind are not accepted.
✔ Unused & Original Packaging: If the product remains unused and in its original packaging, returns are allowed at the customer’s expense within 7 days of receipt.
✔ Return Request Deadline: You must contact us within 3 working days of receiving your order to be eligible for a return.
Faulty or Damaged Orders
✔ Report Issues: If your order arrives faulty or damaged, provide images and details within 3 working days.
✔ Resolution Process:
- We will inspect the issue at our head office and determine the best resolution.
- In most cases, we will ship necessary replacement parts to resolve the issue.
- If replacement parts cannot resolve the issue, we will provide instructions for an appropriate resolution.
Return & Refund Process
✔ Inspection & Approval: Refunds are processed after receiving and inspecting the returned product.
✔ Refund Timeline: Once approved, refunds will be issued within 14 working days.
Limited Lifetime Warranty
✔ Original Owner Coverage: Warranty applies only to the original owner with proof of purchase.
✔ Usage Limit: Covers light commercial use up to 27.5 hours per week.
✔ Covered Repairs: Align-Pilates will repair or replace defective mechanical parts due to material or workmanship issues.
✔ Exclusions: Warranty does not cover normal wear and tear, misuse, unauthorized repairs, scratches, or upholstery damage.
✔ Return Requirement: Some warranty claims may require product inspection before replacement is issued.
✔ Shipping Costs: Warranty does not cover shipping, customs clearance, or installation fees for replacement parts.
✔ Warranty Voided If:
- Springs are not replaced as specified.
- Equipment is used outside of recognized Pilates exercises.
- Maintenance, safety, and usage instructions are not followed.
Warranty Coverage Periods
✔ Metal & Aluminum Frames – 10 years
✔ Wooden Frames, Gear & Foot Bar Mechanisms – 5 years (Must not be placed near radiators or air conditioning.)
✔ Non-Wear & Tear Components – 2 years
✔ Ropes, Straps, Handles, Clips, Fuzzies, Wheels, Foot Straps, Rotational Disks & Powder Coating – 1 year
✔ Springs – 2 years or 3,000 hours (Replace after 3,000 hours or earlier if damaged.)
✔ Upholstery – 90 days (Covers normal wear; excludes cuts, burns, stains, or misuse.)
Warranty Return Procedure
✔ Pre-Approval Required: Contact Align-Pilates or an authorized distributor for a return authorization number before sending any items.
✔ Customer Responsibility:
- Covers return shipping costs for warranty claims.
- Liable for any loss or damage during return shipping.
- If Align-Pilates declines the warranty claim, the customer is responsible for return freight.
✔ Unauthorized Returns: Items without a pre-approved authorization number will not be accepted.
Limitations of Liability
✔ No Other Warranties: Align-Pilates provides this exclusive warranty, replacing all other warranties (express or implied).
✔ No Liability for Damages: Align-Pilates and its distributors are not liable for incidental, consequential, or punitive damages.
For any questions, please contact support@wellnessreformer.com or call +1 (786) 931-5205.