Shipping
Free curbside freight delivery within the continental US. Inspect your shipment at delivery: Align Pilates requires any transit issue to be reported within 3 working days, so check the cartons before the driver leaves. You are responsible for unpacking and installation; threshold and white-glove options can be quoted before ordering.
Returns
Align Pilates accepts returns for faulty or transit-damaged items reported within 3 working days of delivery; it does not accept change-of-mind returns. If you are unsure about size or configuration, talk to us before ordering and we will confirm fit for your space. You can cancel free of charge any time before shipment.
Warranty
Align Pilates covers metal and aluminum frames for 10 years; wooden frames, gears, and footbar mechanisms for 5 years; non-wear components for 2 years; springs for 2 years or 3,000 hours; ropes, straps, and wheels for 1 year; and upholstery for 90 days. As an authorized dealer we manage every claim for you. Full terms in the brand-by-brand policy.
Questions?
Call (786) 786-4565, email support@wellnessreformer.com, or visit our Miami showroom before you decide.