Basi Systems Sitting Box

Returns & Refunds

• Returns are only accepted for products purchased directly from Bodynetworx.
• Defective equipment will be repaired or replaced according to the product warranty.
• Returns must be pre-approved by Bodynetworx and require a Return Authorization (RA) number.
• To request an RA number, contact +1(561) 769-5595 or email shop@basisystems.com within 30 days of shipment.
• Items must be returned within 30 days of receiving the RA number.
• Products must be in new-like condition, re-packed in original packaging, and include a copy of the original invoice.
• Non-returnable items include:
  • Custom products (custom upholstery, size, or configuration).
  • Equipment such as Reformers, Cadillacs, Towers, Chairs, Barrels, and other Pilates apparatus.
  • Non-equipment items like springs and mat conversions.
• Returns without prior authorization or an RA number will not be processed.
• A 20% restocking fee applies to returned items.
• Shipping costs are non-refundable, and customers are responsible for return shipping.
• For protection, it is advised to insure return shipments and use a carrier with proof of delivery.

Limited Warranty

• Coverage: BASI Systems products are warranted to be free from material and workmanship defects during the warranty period.
• Warranty solutions: Defective parts will be repaired, replaced, or refunded at Bodynetworx’s discretion.
• Conditions for warranty claims:
  • Product must have been used for its intended purpose and maintained properly.
  • Damage caused by misuse, unauthorized repairs, or exposure to harsh elements is not covered.
  • Proof of purchase required; warranty is non-transferable.
  • Shipping damage or missing parts must be reported within 5 business days of delivery and noted on the Proof of Delivery document.

Warranty Periods

• 10 Years – Main wooden frames and structural components.
• 2 Years – Steel & aluminum profiles, F2 systems, springs, plastic components, fasteners.
• 1 Year – Elastomer-coated parts (e.g., footbar, pedals, stoppers, handles, wheels).
• 90 Days – Pilates mats, upholstered parts, and fabric accessories.

Exclusions from Warranty

• Damage from misuse, unauthorized modifications, transport issues, or lack of maintenance.
• Use for purposes outside of Pilates exercises.
• Failure to replace springs every 2 years or after 3,000 hours of use.
• Exposure to sunlight or heat that damages equipment.

Limitation of Liability

• Bodynetworx is not liable for any incidental or consequential damages beyond the scope of the warranty.

Contact Information

📧 Email: info@basisystems.com
📞 Phone: +1(561) 769-5595

Shipping Policy

• Equipment is shipped in recyclable honeycomb cardboard containers for safe transit.
• Standard curbside delivery (2-4 weeks) is included.
• White-glove or inside delivery requires a special quote—contact Wellness Reformer for details.