Basi Systems Compact Reformer
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- Return, Refund and Warranty Policy
- Shipping Policy
Welcome to a new era of accessible Pilates excellence. The Compact Reformer offers an intuitive design, catering to individuals and groups without the need for extensive knowledge, making it the ideal choice for a seamless Pilates experience. The Compact Reformer combines simplicity, quality, and accessibility. Additionally, the Compact Reformer is versatile in its applications, making it perfect for both individual and group sessions. This flexibility caters to a wide range of users, from beginners to experienced practitioners.
Streamlined Adjustability
Adjustable headrest with 3 angles
Footbar with 4 different angles
VPS System: Pulleys can be adjusted to any position along the height of the riser
Compact design for small spaces
5 Springs (3 reds – 1 yellow – 1 blue) offering precise resistance
Finest materials
Beech wood frame provides sturdiness
Aircraft-grade aluminium ensures a smooth, quiet carriage ride and durability
Orthopaedic padded cushion and anti-slip upholstery guarantee extraordinary comfort
Antibacterial, hospital-grade vinyl resists wear and tear
4 ports to add F2 System as an upgrade which adds a large number of additional exercise options to your Reformer
Frame (WXLXH): 2070 mm (81.5 inches) x 600 mm (23.6 inches) x 325 mm (12.8 inches)
Weight: 69.5 kg
2 Shoulder Rests
2 Handles (Rubber)
2 Pulleys
2 Ropes
1 Foot Strap
2 Locking Carabiners
2 Double Loop
2 Stoppers
SPRINGS
1 Yellow Spring
1 Blue Spring
3 Red Springs
Returns & Refunds
- Returns are only accepted for products purchased directly from Bodynetworx.
- Defective equipment will be repaired or replaced according to the product warranty.
- Returns must be pre-approved by Bodynetworx and require a Return Authorization (RA) number.
- To request an RA number, contact +1(561) 769-5595 or email shop@basisystems.com within 30 days of shipment.
- Items must be returned within 30 days of receiving the RA number.
- Products must be in new-like condition, re-packed in original packaging, and include a copy of the original invoice.
- Non-returnable items include:
- Custom products (custom upholstery, size, or configuration).
- Equipment such as Reformers, Cadillacs, Towers, Chairs, Barrels, and other Pilates apparatus.
- Non-equipment items like springs and mat conversions.
- Returns without prior authorization or an RA number will not be processed.
- A 20% restocking fee applies to returned items.
- Shipping costs are non-refundable, and customers are responsible for return shipping.
- For protection, it is advised to insure return shipments and use a carrier with proof of delivery.
Limited Warranty
- Coverage: BASI Systems products are warranted to be free from material and workmanship defects during the warranty period.
- Warranty solutions: Defective parts will be repaired, replaced, or refunded at Bodynetworx’s discretion.
- Conditions for warranty claims:
- Product must have been used for its intended purpose and maintained properly.
- Damage caused by misuse, unauthorized repairs, or exposure to harsh elements is not covered.
- Proof of purchase required; warranty is non-transferable.
- Shipping damage or missing parts must be reported within 5 business days of delivery and noted on the Proof of Delivery document.
Warranty Periods
- 10 Years – Main wooden frames and structural components.
- 2 Years – Steel & aluminum profiles, F2 systems, springs, plastic components, fasteners.
- 1 Year – Elastomer-coated parts (e.g., footbar, pedals, stoppers, handles, wheels).
- 90 Days – Pilates mats, upholstered parts, and fabric accessories.
Exclusions from Warranty
- Damage from misuse, unauthorized modifications, transport issues, or lack of maintenance.
- Use for purposes outside of Pilates exercises.
- Failure to replace springs every 2 years or after 3,000 hours of use.
- Exposure to sunlight or heat that damages equipment.
Limitation of Liability
- Bodynetworx is not liable for any incidental or consequential damages beyond the scope of the warranty.
Contact Information
📧 Email: info@basisystems.com
📞 Phone: +1(561) 769-5595
Shipping Policy
- Equipment is shipped in recyclable honeycomb cardboard containers for safe transit.
- Standard curbside delivery (2-4 weeks) is included.
- White-glove or inside delivery requires a special quote—contact Wellness Reformer for details.
I’m so happy with my Compact Reformer! It’s beautifully made, super smooth to use, and fits perfectly in my home space without feeling bulky. You can tell the materials are high quality, and it offers everything I need for a full-body workout.
The Wellness Reformer team made the whole process incredibly easy and personal, fast shipping, great communication, and very helpful from the moment I placed the order. I’d absolutely recommend both the product and the team behind it!