Shipping
Free curbside freight delivery within the continental US. Units ship on pallets from California and typically arrive within 7–12 business days (about two weeks) when in stock. The carrier calls 24–48 hours ahead to schedule a 4-hour window; plan to have help on hand for unloading. Inspect the crate before signing and note or refuse any damage.
Returns
Orders can be cancelled free of charge within 24 hours. Unused saunas can be returned within 30 days of delivery with an RMA number; a 20% restocking fee plus round-trip freight applies, and used units are not returnable. Confirm space, doorway clearance, and electrical requirements with us before ordering.
Warranty
Heating elements and electronics are covered for 5 years of residential use (1 year commercial) and the wood structure for 1 year, valid for the original purchaser at the original installation site. Hybrid and outdoor models carry 5-year structural coverage and must be registered within 60 days of delivery. As an authorized dealer we manage every claim for you. Full terms in the brand-by-brand policy.
Questions?
Call (786) 786-4565, email support@wellnessreformer.com, or message us on WhatsApp before you decide.