Elina Pilates® Mentor Reformer™ Bundle

Warranty Policy

Elina Pilates provides a warranty ensuring all new equipment is free of manufacturing defects in workmanship and materials, subject to the following terms:

• The warranty starts from the invoice date of the original purchase.
• Repairs or replacements under warranty are covered for the remainder of the original warranty period.
• Warranty applies only to the original purchaser with proof of purchase.
• Claims must be made within the specified warranty period.
• Warranty remains valid if necessary upgrades required by Elina Pilates are made.

Warranty Limitations

The warranty becomes void if:

• Equipment is misused, improperly maintained, stored outdoors, or exposed to unsuitable environments.
• At Home Reformers are used in commercial settings.
• Safety, maintenance, and usage guidelines are not followed.
• Equipment is subject to modifications not authorized by Elina Pilates.
• Springs on spring-loaded equipment are not replaced every two years.
• Warranty does not cover damages to the finish, shipping fees, customs clearance, or installation costs.

Warranty Coverage for Equipment

• Commercial & At-Home Reformers – Lifetime Warranty on aluminum rails, frame components, and Footbar mechanisms (excluding Comfort Footbar).
• Steel or Wood Combo Chair – Lifetime Warranty on metal frame, 2-Year Warranty on components, 90-Day Warranty on upholstery.
• Ladder Barrel – Lifetime Warranty on frame, 2-Year Warranty on components, 90-Day Warranty on upholstery.
• Wood or Aluminum Tower – Lifetime Warranty on frame, 2-Year Warranty on components, 1-Year Warranty on straps and spring clips.
• Wall Board & Wall Unit – 2-Year Warranty on components, 1-Year Warranty on straps and spring clips.
• Spine Corrector & Accessories – 2-Year Warranty on components, 90-Day Warranty on upholstery.
• Fabric & Upholstery – 90-Day Warranty (excludes cuts, burns, stains, pet damage, and misuse).

For maintenance, contact usa@elinapilates.com.

Return & Refund Policy

• Returns accepted within 14 days from receipt of the product.
• Only items purchased directly from Elina Pilates can be returned. Third-party purchases must be handled through the seller.
• Products must be unused, in original packaging, with all accessories, instructions, and proof of purchase.
• Returns must be approved first by contacting usa@elinapilates.com.
• Once approved, an RMA (Return Merchandise Authorization) number will be issued and must be clearly visible on the package.

Return Conditions

• Returns must be received within 10 days of approval.
• Customer covers return shipping costs and is responsible for any damage or loss during transit.
• Cash-on-delivery (COD) returns will be rejected.

Non-Refundable Items

• Custom-made products (special upholstery, configured equipment).
• Large equipment (Reformers, Cadillacs, Chairs, Barrels, Towers, etc.).
• Accessories, spare parts, special shipments, and reservation fees.

Warranty Return Procedure

• Contact usa@elinapilates.com to initiate a warranty claim.
• If approved, a return will be processed based on warranty terms.
• If an item is not covered by warranty, the customer is responsible for return shipping.
• Damaged items must be reported within 24-48 hours of delivery with proof of damage.
• If a defective product qualifies for replacement, it must be sent for inspection before a replacement is shipped.
• If the wrong item was sent, Elina Pilates covers the return shipping.

Once approved, refunds are immediately processed after inspection.

Shipping & Delivery

✔ Processing & Delivery Time: Orders typically ship within 7 to 14 business days, depending on stock availability.
✔ Shipping Restrictions: We ship within the continental U.S. only (excludes Alaska, Hawaii, and Puerto Rico).
✔ Freight Shipments: Large equipment is shipped via ground freight carrier, packed in a cardboard box and secured to a wooden skid.
✔ Curbside Delivery: Includes liftgate service; you are responsible for unpacking, installation, and disposal of packaging materials.

Inspection & Reporting Damages

✅ Upon Delivery: Inspect your order before signing the waybill. Note any visible damage to the outer box/skid on the carrier’s waybill.
✅ Authorized Signer: If someone else is signing for the package, they must be 18+ years old and aware of this inspection requirement.
🚫 Unreported Damage: We are not responsible for damages that are not reported at the time of delivery.
✅ Product Issues: Report any damage, missing, or incorrect items within 48 hours of delivery.

Returns & Refunds

✔ Return Shipping Costs: Customers are responsible for all return shipping fees.
✔ Restocking Fee: Returns may be subject to a restocking fee, depending on the product.
✔ Product Condition: Items must be unused, unopened, and in original packaging to qualify for a return.

Warranty

✔ Manufacturer Warranty: Warranty policies vary by product—please check individual product pages for details.
✔ Freight Damage vs. Warranty Claims: Freight damage must be reported within 48 hours—this is separate from warranty claims, which cover defects over time.

Additional Charges & Responsibilities

⚠ Missed Delivery: If you miss your scheduled delivery, redelivery fees will apply.
⚠ Special Delivery Conditions: Additional fees apply for stairs, narrow passageways, storage delays, and after-hours/weekend deliveries.
⚠ Assembly Note: Delivery personnel are not licensed Pilates technicians and cannot assemble your equipment.