PENT. Luxury Pilates Reformer
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- Description
- Customization Options
- Leading Times
- Return, Refund and Warranty Policy
- Shipping Policy
The PX50™ Reformer by PENT. is a luxurious Pilates apparatus crafted with exceptional precision and elegance. Made from premium natural wood, genuine leather, and stainless steel accents, this reformer is a harmonious blend of functionality and aesthetics. Produced by the renowned PENT manufactory, the PX50 stands as the pinnacle of Pilates equipment, offering unparalleled quality and an exquisite design that enhances any training space.
- Select from the three wood types, available in five elegant wood tone finishes.
- Choose from five premium leather colors: black, brown, beige, grey, or white.
- Opt for monochrome or contrasting accent trims and stitching.
- Additional customization options are available upon request to suit your preferences.
Each PENT. Luxury Fitness product is meticulously crafted to order, ensuring unparalleled quality and exclusivity. Please note that the standard production lead time ranges between 4 to 24 weeks, depending on the complexity and customization of your order. Rest assured, the exact lead time will be confirmed upon order placement, providing you with clarity and peace of mind. This bespoke process guarantees that every piece meets the highest standards, delivering a truly unique luxury fitness experience.
PENT. Fitness Return, Refund & Warranty Policy
Warranty Policy
- PENT. Fitness provides a 24-month warranty from the date of sale and acceptance.
- Covers defects in workmanship and materials but excludes damages caused by misuse, improper installation, or external factors.
- Warranty claims must be submitted in writing or via email at info@pentfitness.com with:
- Product name & date of purchase
- Description of the defect/damage
- High-resolution photos
- Expected compensation request
- If approved, the product will be repaired or replaced within 6 weeks.
- Repairs are free of charge within the warranty period and should not exceed 28 working days.
- The warranty does not cover:
- Damage from improper use, storage, maintenance, or transportation
- Natural wear and tear, changes in wood appearance due to climate conditions
- Extreme environmental factors (moisture, acids, UV exposure)
- Unauthorized repairs, modifications, or tampering
- Repairs are done at the Guarantor's Plant after product return.
- If a defect is not covered, PENT. Fitness may charge for inspection costs.
- Warranty does not cover reimbursement or lost profits due to defects.
Return Policy
- 30-day return policy from the date of receiving the item.
- Items must be unused, in original packaging, and include proof of purchase.
- Customers must request a return via info@pentfitness.com before sending items back.
- Return shipping address:
PENT. Sp. z o.o.
Ul. Wędrowców 112, 43-300 Bielsko-Biała, Poland - Items returned without prior approval will not be accepted.
Damages & Issues
- Inspect items upon arrival and report any defects, damages, or incorrect shipments immediately to info@pentfitness.com for resolution.
Exceptions / Non-Returnable Items
- Non-returnable items include:
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items & gift cards
Exchanges
- Customers must return the item first before purchasing a replacement.
European Union 14-Day Cooling-Off Period
- EU customers can cancel or return orders within 14 days of receipt, no justification needed.
- Returned items must be unused, in original packaging, and with proof of purchase.
Non-EU Customer Protection
- Non-EU customers can request a refund within 14 days of receipt.
- Customers are responsible for return shipping costs.
Refund Process
- Refunds are processed within 10 business days upon receiving and inspecting the return.
- If a refund is approved, it will be issued to the original payment method.
- If not received within 15 business days, contact info@pentfitness.com.
Please note that the headquarters of PENT. is located in Poland, in the European Union. Our goods are shipped from the EU, therefore it may be possible that in transactions with us you may be required to pay customs duties and/or additional taxes such as VAT at a rate that depends on your location and the regulations in your country.
We purchased the PENT. Luxury Pilates Reformer for our private fitness facility, and it has exceeded every expectation, in design, build quality, and client satisfaction. This is not just a reformer; it’s a luxury experience that elevates the space and leaves a lasting impression.
The craftsmanship is second to none. Premium hardwood finishes, stainless steel details, and the overall engineering reflect the level of investment. It’s incredibly smooth, quiet, and solid, ideal for both advanced clients and beginners. You can immediately tell this is built to last and perform under daily use.
What truly set this purchase apart was the exceptional support from the Wellness Reformer team. From pre-sale guidance to delivery coordination, their service was white-glove from start to finish, which is exactly what we needed for a project of this caliber.
It’s a premium product with a premium price tag, but the value is 100% justified. If you're furnishing a high-end wellness space or boutique studio, this is the kind of equipment that sets the tone — and delivers.